Last Updated: 19 March 2025

Thank you for shopping with Kuickly! If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines our guidelines for returns, exchanges, and refunds.

1. Returns

We accept returns under the following conditions:

  • Items must be returned within [5] days of the delivery date.
  • Items must be unused, unworn, and in the same condition as received.
  • Items must be returned in their original packaging with all tags and accessories included.
  • Proof of purchase (receipt or order confirmation) is required.

Certain items, such as perishable goods, gift cards, and personal care items, may not be eligible for return.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within [3] business days to the original payment method.
  • Shipping costs are non-refundable unless the return is due to our error or a defective item.
  • If you have not received your refund within the specified timeframe, please check with your bank or payment provider before contacting us.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [Your Contact Email] before returning the item.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure your return is received.
  • If the return is due to our mistake, we will provide a prepaid return shipping label.

5. Exceptions & Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (food, flowers, etc.)
  • Downloadable software and digital products
  • Personal care and hygiene products (for health and safety reasons)
  • Customized or personalized items

6. Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take time for your refund to be officially posted.
  3. If you have done all of this and still have not received your refund, please contact us at [Your Contact Email].

7. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us at:

Kuickly.com
Website: https://www.kuickly.co.uk